Yes, you will receive the same product as shown in the picture. However, because our products are customized, there might be slight variations in color or design due to the handmade nature of the items. We ensure the highest quality and try to match the picture as closely as possible.

About Us:
Welcome to Ridmatic, where creativity meets quality. Established two years ago, we specialize in crafting unique, customized products that add a personal touch to your life. Our dedication to detail and passion for innovation ensure that every piece is as special as you are.

You can view your sales receipt in the following ways:

1. Email Confirmation: After your purchase, a sales receipt is sent to your registered email address. Check your inbox or spam folder for an email from Ridmatic.

2. Customer Account: If you have an account with us, log in to view your order history and sales receipts in the "My Orders" section.

3. Contact Us: If you can’t find your receipt, reach out to our customer support team with your order details, and we’ll resend it to you.

To return an item, please follow these steps:

1. Check Return Policy: Ensure the item qualifies for a return as per our return policy. Customized items may have specific conditions.

2. Initiate Return Request: Contact us via email or the contact form on our website with your order number, reason for return, and a photo of the item (if applicable).

3. Return Confirmation: Once we approve your request, we will provide instructions for returning the item, including the return address.

4. Pack and Ship: Securely pack the item in its original packaging and ship it back within the return window.

5. Refund or Exchange: After receiving the item and verifying its condition, we will process your refund or exchange as per your preference.

Yes, we usually restock items indicated as out of stock. However, since many of our products are customized and handmade, restocking depends on the availability of materials and demand.

If you're interested in a specific item, you can:

Join the Wait list: If available, sign up to be notified when the product is back in stock.

Contact Us: Reach out to us with the product details, and we’ll let you know the estimated restock time.

Custom Order: In some cases, we may be able to create a custom version of the out-of-stock product for you.

You can ship your order to most locations depending on our delivery coverage. Here’s how you can check:

During Checkout: Enter your address during checkout to see if we deliver to your location.

Delivery Areas: We currently deliver within [your country/region]. For international shipping, please check with our support team for availability and charges.

Contact Us: If you’re unsure about your location, feel free to reach out to us, and we’ll confirm if delivery is possible.